ApexGame88 Forgot Password
Quick Account Recovery Guide

Forgot your ApexGame88 password? This page walks you through how to start the account recovery process. You will need access to the mobile number you registered with to receive a one-time PIN via SMS.

If you run into any issues during recovery, the ApexGame88 support team is available daily and can help you regain access quickly.

Forget Password Guide

Before you start

Before You Start

Do not create a new account.

If you forgot your password, the solution is to recover your existing account — not register again. ApexGame88 enforces a one-account-per-player rule. Creating a second account will result in bonus cancellation and withdrawal restrictions on both accounts.

Have your registered phone number ready.

Account recovery is done via OTP sent to your registered mobile number. Make sure your phone is active and able to receive SMS before starting.

Know your login name.

You will likely need your login name to identify your account during recovery. If you also forgot your login name, contact support directly — they can help you locate your account.

Process Step forget password

How to Start the Forgot Password Process

Step 1: Go to the Login Page

Open ApexGame88 on your browser and click the Login button to open the login form.

Step 2: Click the Forgot Password Option

On the login form, look for the Forgot Password link. Click it to begin the account recovery process.

Step 3: Enter Your Registered Details

You will be asked to identify your account. Enter the details required, typically your login name and registered phone number.

Make sure the phone number you enter matches the one you used during registration. The OTP will be sent to that number.

Step 4: Receive and Enter Your OTP

An OTP will be sent to your registered Philippine mobile number via SMS. Enter the OTP in the field provided within the time limit shown on screen.

If you did not receive the OTP:

  • Check that your phone has signal and can receive SMS
  • Make sure the phone number entered matches your registered number
  • Request a resend if the option is available
  • If the problem continues, contact support

Step 5: Proceed to Reset Your Password

Once the OTP is verified, you will be directed to set a new password. For the full steps on creating your new password, visit the How to Reset Password page.

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Support

Having Trouble? Contact Support

If you cannot complete the recovery process on your own — for example, you no longer have access to your registered phone number, or the OTP is not arriving — Contact the ApexGame88 support team directly.
Live Chat is the fastest option. The team is responsive and can assist you with account recovery in real time. Look for the Live Chat option on the ApexGame88 website.
You can also reach support through the following channels:
When you contact support, provide your login name and registered phone number so the team can locate your account faster.

Stay in

Tips to Avoid Getting Locked Out Again

Write down your login name and store it somewhere safe.

Your login name cannot be changed after registration. If you forget it along with your password, recovery becomes harder. Keep a note of it somewhere secure.

Use a password you will remember but others cannot guess.

Your password must be 8 to 15 characters using letters and numbers. Avoid using obvious combinations like your phone number or birthdate.

Do not share your password with anyone.

ApexGame88 support staff will never ask for your password. If someone asks for it, do not give it.

Keep your registered phone number active.

Your phone number is your primary recovery method. If you change your number, contact support to update it on your account before you lose access to the old one.

FAQ

Frequently Asked Questions

  • How do I recover my ApexGame88 account if I forgot my password?

    Go to the login page and click the Forgot Password link. Enter your login name and registered phone number. An OTP will be sent to your phone via SMS. Enter the OTP to verify your identity, then proceed to set a new password.

  • What if I did not receive the OTP?

    Check that your phone has signal and can receive SMS. Make sure the number entered matches your registered number. Request a resend if available. If the OTP still does not arrive, contact support via Live Chat, Telegram, or Facebook Messenger.

  • I forgot both my login name and password. What should I do?

    Contact support directly via Live Chat. Provide as much account information as you can — such as your registered phone number or email — so the team can locate your account.

  • Can I reset my password without my registered phone number?

    The standard recovery process uses an OTP sent to your registered phone number. If you no longer have access to that number, contact support for assistance. They will guide you through alternative recovery options.

  • How long is the OTP valid?

    OTPs are typically valid for a limited time only. Enter the code as soon as you receive it. If it expires, request a new one.

  • Can I create a new account if I cannot recover my old one?

    No. Creating a second account is not allowed. Contact support instead. They can help you recover access to your existing account without the need to register again.

  • What happens after I verify the OTP?

    Once the OTP is verified, you will be directed to set a new password. Visit the How to Reset Password page for the full steps.

Responsible Gaming

ApexGame88 is currently under PAGCOR monitoring. All players must be 21 years old or above to access the platform.

Play responsibly. Set a budget, know your limits, and take breaks when needed.

For responsible gaming support, contact PAGCOR at ResponsibleGaming@pagcor.ph.

Reset password